9+ hour, 47+ min ago   (1038+ words) BANGKOK- Plaza Premium Group has opened two new lounges at Bangkok Suvarnabhumi Airport (BKK), giving eligible Priority Pass and DragonPass members a new lounge option after a major reduction in third-party facilities in 2025. The larger Plaza Premium Lounge is now…...

19+ hour, 37+ min ago   (1582+ words) LONDON- British Airways (BA) has reportedly used an internal Corporate Individual Value (CIV) score to rank customers beyond their published loyalty status. Passengers often wonder how much information British Airways frontline employees can see about them, including their travel history, loyalty…...

1+ day, 3+ hour ago   (450+ words) LONDON- Singapore has secured the world’s most powerful passport for 2026, retaining the top position for the third consecutive year based on global visa-free access. Japan and South Korea follow closely, while the United States continues its gradual decline amid tighter…...

1+ day, 9+ hour ago   (454+ words) MELBOURNE— Two male passengers were restrained during Virgin Australia (VA) flight VA7 from Melbourne (MEL) to Doha (DOH) after they allegedly threatened people onboard and became involved in a physical altercation. The daily service to the Middle East was operated by…...

4+ day, 11+ hour ago   (941+ words) The Skytrax World Airport Awards 2026 recognise the airports that deliver the world’s best immigration services, based on passenger feedback covering arrivals, departures, transit immigration, waiting times, queue management, e-gate efficiency, priority processing, and the professionalism of immigration staff. According to…...

5+ day, 7+ hour ago   (481+ words) ABU DHABI— Etihad Airways (EY) is set to expand its Saudi Arabian network with a new year-round service to Red Sea International Airport (RSI), connecting Abu Dhabi International Airport (AUH) with Saudi Arabia’s emerging Red Sea tourism destination from October…...

6+ day, 23+ hour ago   (923+ words) Airports handling fewer than 5 million passengers annually often provide some of the most enjoyable travel experiences in the aviation industry. Their smaller scale allows them to offer quicker check-ins, shorter security lines, personalised customer service, and stress-free navigation while still…...

1+ week, 3+ hour ago   (716+ words) The Skytrax Best Airport Staff awards recognise airports that consistently excel in customer service, professionalism, efficiency, communication skills, and overall passenger satisfaction. In Central Asia, airports have been investing heavily in infrastructure improvements and staff development programmes as the region…...

1+ week, 11+ hour ago   (1567+ words) Airports are no longer simply places where passengers check in, clear security and wait for a flight. Increasingly, leading airports are using art to transform their terminals into cultural spaces, giving travellers something interesting to see while they move through…...

1+ week, 1+ day ago   (1542+ words) Airport washrooms might not be the first thing travellers consider when judging an airport, but they can have a surprisingly large impact on the overall passenger experience. A clean, well-maintained and thoughtfully designed washroom can make a long layover more…...